Product Returns are accepted for full credit within 30 days from the date of purchase. A minimum restocking fee of 15% will be applied to all returns over 30 days from the date of purchase. Merchandise returns are not accepted after 60 days from the date of purchase.
Please call our Customer Support Department at 214-421-7000 to obtain a Return Authorization Number. A Return Authorization Number is valid for 7 business days from the date of issue. A return without an Authorized Number or an expired Authorization Number will not be accepted. Returned merchandise must be in the same unit of measure as originally purchased.
Please write the Return Authorization Number on a prepaid shipping label and return merchandise within 10 business days to the appropriate warehouse as instructed by customer support.
ARS labels or Call Tags can be issued by our Customer Support Department to return merchandise. Associated fees and return freight charges will apply.
Credit will not be granted for merchandise unsuitable for resale. Merchandise must be in original packaging and is subject to inspection. Merchandise that has been marked, affixed with stickers or with crushed packaging will not be accepted.
Any product shortage must be reported within 48 hours from receipt of the order. Common carrier deliveries must be counted upon arrival and shortages must be documented on delivery receipt. Special orders, sterile items and products that are made unsalable once opened are not returnable. Defective merchandise will be repaired or replaced based on the manufacturer’s policy.